Card Left FAQ

Sorry we missed you!

The parcel we attempted to deliver will be available for collection the next business day from when the card was received. Please present your card and valid photo identification on collection.

Please note, if you have received a blue Startrack card, please check if the driver has ticked ‘Startrack Depot’ or ‘Post Office Address’ for collection.

 

For a map and directions to our office please click here Click Here For Directions to our Depot

 

If you are not able to collect the parcel, we may be able to attempt a second delivery. For more information please see the list of ‘Carrier Specific Questions’ below and select the carrier which has been ticked on your card. If your question is not listed in the Carrier Specific section, please check our ‘General Questions’.

Carrier Specific Questions

Startrack

Startrack Logo

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
No, as we are an agent for Startrack, we must obtain a signature on all consignments unless otherwise noted on the label. You may contact Startrack on 13 23 45 to see if this can be arranged for your consignment.

Can you redirect the parcel to another address?
No, as we are an agent for Startrack, we are not authorised to change the delivery address. You may contact Startrack on 13 23 45 to see if this can be arranged.

Go Logistics

Go Logistics Logo

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery and write on the back of your card that you give permission for the parcel to be left on your property, then sign and date the card. For example; I John Smith authorise First Choice Couriers to leave this freight at my back door.

Can you redirect the parcel to another address?
We would need to obtain authorisation from Go Logistics. Please contact our office with the new address and we will advise you as soon as possible.

Couriers Please

Couriers Please Logo

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery and write on the back of your card that you give permission for the parcel to be left on your property, then sign and date the card. For example; I John Smith authorise First Choice Couriers to leave this freight at my back door.

Can you redirect the parcel to another address?
No, as we are an agent for Couriers Please, we are not authorised to change the delivery address. You may contact Couriers Please on 1300 361 000 to see if this can be arranged.

DHL Supply Chain

DHL Supply Chain Logo

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery and write on the back of your card that you give permission for the parcel to be left on your property, then sign and date the card. For example; I John Smith authorise First Choice Couriers to leave this freight at my back door.

Can you redirect the parcel to another address?
No, as we are an agent for DHL Supply Chain, we are not authorised to change the delivery address. You may contact DHL Supply Chain on 1300 725 468 to see if this can be arranged.

DHL Express

DHL Express

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery and write on the back of your card that you give permission for the parcel to be left on your property, then sign and date the card. For example; I John Smith authorise First Choice Couriers to leave this freight at my back door.

Can you redirect the parcel to another address?
No, as we are an agent for DHL Express, we are not authorised to change the delivery address. You may contact DHL Express on 13 14 06 to see if this can be arranged.

Freight Specialists

Freight Specialists Logo

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
No, as we are an agent for this company, we must obtain a signature on all consignments unless otherwise noted on the label. You may contact the sender to see if this can be arranged for your consignment.

Can you redirect the parcel to another address?
No, as we are an agent for this company, we are not authorised to change the delivery address. You may contact the sender to see if this can be arranged for your consignment.

Border Express

Border Express Logo

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
No, as we are an agent for this company, we must obtain a signature on all consignments unless otherwise noted on the label. You may contact the sender to see if this can be arranged for your consignment.

Can you redirect the parcel to another address?
No, as we are an agent for this company, we are not authorised to change the delivery address. You may contact the sender to see if this can be arranged for your consignment.

Vellex

Vellex Logo

Can you redeliver to my address?
Yes, we can arrange a second delivery. Please see ‘How do I arrange a redelivery?’ in General Questions below.

Can you leave the parcel if the address is unattended?
No, as we are an agent for this company, we must obtain a signature on all consignments unless otherwise noted on the label. You may contact the sender to see if this can be arranged for your consignment.

Can you redirect the parcel to another address?
No, as we are an agent for this company, we are not authorised to change the delivery address. You may contact the sender to see if this can be arranged for your consignment.

FCC

FCC Logo

Can you redeliver to my address?
No, sorry, we can only attempt one delivery. Please contact the sender of the goods if you need this to be arranged. If you are not sure who the sender is, please contact our office with your consignment number and we will advise you.

Can you leave the parcel if the address is unattended?
Not unless this has been authorised by the sender. Please contact the sender of the goods if you need this to be arranged.

Can you redirect the parcel to another address?
No, please contact the sender of the goods if you need this to be arranged.

General Questions

What are your collection times?

Our Unanderra office is open Monday to Friday, 9.00am to 5.00pm.
Our Braemar office is open Monday to Friday, 9.30am to 4.30pm.

How long will you hold the parcel for collection?

Five business days. After this time, the parcel will be returned to the sender unless we have been notified otherwise.

Why isn’t the parcel available for collection on the same day I received my card?

All parcels remain with the driver for the duration of the day while they continue their delivery run. When the driver returns the freight is kept in the warehouse with hundreds of other parcels and is not available to our Customer Service staff in our held freight area until the next day.

Can someone else collect the parcel on my behalf?

In most cases, yes. The only exception is the Startrack “Airlock” service which is used by some companies for security items. If you have received a blue Startrack card, you can track the consignment number on the Startrack website (please click here) and view the Service Level, as circled in the image below.
Airlock
“Airlock” is the only Service Level where the consignee is the only person who can sign for the goods. If you’re unsure, please contact our office on 1300 100 199 with your consignment number to confirm.

I was expecting notification, why didn’t the driver call before he tried to deliver?

Unfortunately our drivers cannot call receivers before attempting delivery. We deliver high volumes of freight every day and it is not possible to call everyone. Some senders may send you an update via text or email to notify you that your parcel is on its way.

Can I have the driver’s number and meet him?

No, it is not our policy to give out our driver’s contact numbers or location for the safety of our drivers and security of the freight.

Can the driver come back to me today?

Our drivers have set runs each day, mostly one way, and as a rule we do not ask them to go back because they need to continue with their deliveries in other areas. If you require a redelivery please see ‘How do I arrange a redelivery?’ below.

How do I arrange a redelivery?

You may fill in our form (click here) or call our office with your consignment number, date the card was left, carrier and full address details. All redelivery requests must be received by 5pm to be arranged for the following business day.

How many times can you redeliver?

If the carrier selected on your card allows a redelivery, we can make up to two attempts of delivery (please check our ‘Carrier Specific Questions’ above). If we’ve missed you the second time unfortunately we cannot attempt again, the parcel would need to be collected from our depot.

Can you send the parcel to my local post office?

Of the carriers we deliver for, the only parcels that can be accepted by the post office are Startrack items.

What time will the driver deliver to my address?

Our drivers are delivering anywhere from 7am to 5pm weekdays, we cannot guarantee what time the driver will be in your area as there are several things that can impact a driver’s run on any given day.
If you have received a card, we can provide a rough indication of the time the driver is usually in your area by allowing an hour either side of the time written on your card, but please keep in mind that this timeframe is not guaranteed and the delivery may be made any time during the day.

Do you know what the parcel is or where it is from?

As we are agents for several carriers, our Customer Service staff do not have access to this information. The only exception is if the sender is a direct customer of First Choice Couriers, if you have received an orange card and ‘FCC’ has been selected, you may contact our office with your consignment number and we will advise you.

If your question is not listed in our FAQ, please contact us here, or call our office on 1300 100 199 between 9am and 5pm, Monday to Friday.