Personal Information
Personal information refers to any details that can identify you. This includes your name, address, phone number, email, and your occupation or profession. If the information we collect can personally identify you or reasonably be used to do so, it will be treated as personal information.
Personal Information We Collect
We may collect a variety of personal information from you, including but not limited to your name, postal address, delivery and collection addresses, phone number, email address, and ABN. We may also gather details about the services you have purchased from First Choice Couriers, such as the date of purchase and the nature of the items for delivery. We may collect information required for recruitment purposes.
If you provide financial information or set up a credit account with us, we collect necessary additional details, including billing address, credit card information, expiration dates, and bank account details.
How We Collect Personal Information
First Choice Couriers strives to collect personal information directly from you whenever possible. If we receive information about you from someone else, we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
We gather information in several ways, including:
• Information about our employees and contractors relevant to their employment or contract with us.
• Biometric data, via scan devices, from employees, contractors and others who require access to our premises.
• Directly from you when you make an inquiry or place an order over the phone, including through our customer service team.
• When you send us personal correspondence, such as emails or letters.
• Through information you provide on our website, including your name, email address, contact details, and any comments.
• When you complete service forms.
• From third parties, such as credit reporting bodies.
• From related companies.
• From publicly available sources of information.
• From third parties when necessary for us to continue providing services.
• From our records of how you use our services.
• From employment applications.
• From interactions with our social media pages and advertisements.
We only collect personal information that is necessary for conducting our business, delivering and marketing our services, meeting legal obligations, or with your specific consent.
Purpose of Collecting, Holding, Using & Disclosing Personal Information
First Choice Couriers collects your personal information to conduct our business activities and provide the services you request, as well as to address any inquiries or complaints you may have. We may also use your personal information to:
• Verify your identity.
• Provide the services you require and related services.
• Administer and manage those services, including billing and payment.
• Assist with administrative, marketing, planning, service development, quality control and
research purposes.
• Inform you of ways to improve the services provided to you.
• Conduct fraud checks.
• Update our records and keep your contact information current.
• To administer our payroll and other dealings with our employees and contractors who provide services which include labour.
• Maintain and enhance our business systems and infrastructure.
Disclosure
We may disclose personal information for the purposes described in this Privacy Policy to our employees and related bodies corporate, contractors, third party suppliers and service providers (including providers for the operation of our websites and/or our business in connection with providing our products and services to you). To provide our services, other parties we may disclose your personal information to include:
• Contractors engaged to provide services in connection with the purposes mentioned above.
• Customer support services.
• Billing and debt recovery services.
• Information technology service providers.
• Marketing, research, and analysis firms.
• Government or regulatory authorities for customs, security, or tax purposes.
• Your authorised representatives or legal advisors, upon request.
• Credit reporting bodies or fraud prevention agencies.
• Our professional advisors, such as accountants, auditors, or lawyers.
• Other organisations, as required or authorised by law.
First Choice Couriers takes reasonable steps to ensure these are parties are bound by confidentiality and privacy obligations to protect your personal information.
Holding Personal Information
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to hold your personal information securely by protecting it from misuse, interference and loss, as well as unauthorised access, modification, or disclosure. To achieve this, we use a number of physical, administrative, personnel and technical measures to protect your personal information.
However, we cannot guarantee the security of your personal information.
Unable to Collect Personal Information
If you do not provide us with the personal information described as in this policy, some or all of the following may happen:
• We may not be able to provide our services to you, either to the same standard or at all;
• We may not be able to provide you with information about services that you may want; or
• We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
• For employees and contractors, we may not be able to permit you to enter our sites or utilise our equipment.
Direct Marketing
First Choice Couriers may collect your personal information for marketing purposes, such as e-newsletters, promotions, and special offers. Our communications may be sent via mail, SMS, or email, in line with relevant marketing laws, such as the Spam Act 2003 (Cth) for Australian recipients. If you have a preferred communication method, we will do our best to accommodate that preference.
If you receive marketing materials from First Choice Couriers and wish to stop, you can contact us using the details provided or follow the op-out instructions in the material. Opting out will not incur any charges or disadvantages.
Occasionally, we may use third parties to distribute marketing on our behalf, but we will not share your personal information with these third parties for their own marketing unless we have your consent.
Our Websites (Cookies, Links to Other Websites, Security)
Our Websites refers to www.firstchoicecouriers.com.au – and the associated cookies, links to other websites, and our security measures for any FCC related site.
Cookies
First Choice Couriers uses cookies on our websites. A “cookie” is a small file containing a unique ID number that is stored on your computer by your browser. It helps us identify whether you’ve visited our website before or if you are anew visitor. Cookies do not collect personal information or provide us with any way to contact you. They are used to personalise your experience and highlight the website features of greatest interest to you.
We may also use cookies to collect anonymous data for digital advertising purposes, including remarketing activities. Platforms we use for this purpose may include Google AdWords, Facebook Business Manager, and others. The data collected is encrypted and does not contain personally identifiable information.
If you prefer not to receive cookies, you can adjust your browser settings to disable them.
Links to Other Websites
Our website may contain links to third-party websites. First Choice Couriers is not responsible for the privacy practices or policies of these external sites.
Security
We take security of your personal information seriously and have implemented security measures to protect the information you provide through our websites. However, no system for transmitting or storing data is completely secure, and we cannot guarantee absolute security against unauthorised access or use.
Accessing Your Personal Information Held by First Choice Couriers
You are entitled to request details and a copy of your personal information held by First Choice Couriers at any time by contacting us in writing – please see 3.8 for contact details. To protect your privacy, we may require proof of identity before acting on your request. Access will be granted unless there is a legal or administrative reason for denying or limiting access, as permitted by law. In such cases, we will inform you of the reason for denial.
Where access is granted, we will provide you with a suitable means, such as mailing or emailing the information. We reserve the right to charge a reasonable administrative fee for access to your personal information but will not charge for simply making a request or for correcting your information.
If you believe that the personal information, we hold is incorrect or incomplete, you may request an amendment. If we do not agree with the correction, we will add a note to the information stating your disagreement.
Contacting Us
If you would like to contact us or require more information concerning the way we approach privacy or handle personal information, you can write to us at the below address:
Attention: First Choice Couriers Compliance Team
First Choice Couriers
235 Nolan St
UNANDERRA NSW 2526
AUSTRALIA
Alternatively, you can email your privacy query directly to:
• HR@firstchoicecouriers.com.au
Making a Complaint
If you wish to make a complaint to First Choice Couriers about a possible breach of privacy, please provide full details of your complaint in writing and send it to our compliance team (contact details provided above).
If your complaint concerns our failure to provide access to or correct any personal information we hold about you, you may lodge a complaint directly with the Office of the Australian Information Commissioner. For more information, please visit www.oiac.gov.au. If we are required by law to be part of a recognised external dispute resolution scheme concerning your information, we will inform you at the time of your complaint and provide the name and contact details of that provider.
For complaints not related to access or correction, please first submit your complaint in writing to us, including details of the incident so we can investigate. We will treat your complaint confidentially and aim to resolve it within a reasonable timeframe, adhering to the timelines required by the applicable privacy legislation.
For individuals seeking information about their rights and remedies regarding privacy breaches, detailed information is available at the Office of the Australian Information Commissioner: www.oiac.gov.au.
Changes to This Policy
First Choice Couriers reserves the right to change its Privacy Policy at any time with our without prior notice. Please check the FCC Privacy Policy frequently to be informed of any changes. By using First Choice Couriers’ websites, you agree to this Privacy Policy.
