Help & Support

FAQs

First Choice Couriers specialises in providing customised transport services, offering tailored solutions to meet the unique needs and requirements of businesses and individuals alike.

Receiving an item

Wollongong Office: Monday to Friday, 9:00am to 5:00pm.

Southern Highlands Office: Monday to Friday, 9:00am to 5:00pm.

Nowra Office: Monday to Friday, 9:00am to 3:00pm.

Batemans Bay Office: Monday to Friday, 7:00am to 1:00pm.

Bega Office: Monday to Friday, 8:00am to 4:00pm.

Wollongong Office: Monday to Friday, 9:00am to 5:00pm.

Southern Highlands Office: Monday to Friday, 9:00am to 5:00pm.

Nowra Office: Monday to Friday, 9:00am to 5:00pm.

Batemans Bay Office: Monday to Friday, 7:00am to 1:00pm.

Bega Office: Monday to Friday, 8:00am to 4:00pm.

In most cases, yes. However, some items might need to be signed by the person the  shipment is addressed to. Generally, this is due to a contractual agreement between the  sender and the carrier (us). If you are unsure, please contact our office on 1300 100 199  with your consignment number to confirm.

Unfortunately, we are not able to deliver your consignment to a post office.  

 Unfortunately, it is not our policy to reveal the driver’s contact number or location.

Shipping an item

We can connect you with our partner FreightInsure if you require insurance.  

FreightInsure is a third-party company that will be able to provide you with consignment  specific coverage for the goods you ship with us. You will find the insurance option on our  website where it will navigate you to FreightInsure.  

The benefits of FreightInsure are:  

  • Select up to $50,000 of insurance cover on each consignment 
  • Covers claims for both loss and damage 
  • No excess payable in the event of a claim 
  • Quick and easy instantaneous cover 
  • Exceptional claims experience 

• Digital claim forms and claim tracking

You can use our cubic calculator here

Can't find what you're looking for?

Our customer service team are available from Monday to Friday, between 9:00am and 5:00pm.
We are contactable by phone, email, or you can send us a message!

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Christams Label

CHRISTMAS TRADING HOURS & SERVICE INFORMATION 2024

As we head into the busy Christmas

period, we’d like to announce 

some important information around our

Christmas trading hours and services.

 

PREPAID SERVICES

 

OVERNIGHT SYDNEY/WOLLONGONG

SERVICES

 

Monday 23rd December: This is the

last day to send Prepaid overnight

SYD/WOL deliveries for 2024.

Prepaid overnight SYD/WOL service

resumes on Monday 6th Jan 2025.

 

Alternative Options: The Saver, Premium

and Standard service options remain

available during the holiday

period.

 

SAME DAY SERVICES

 

 

Tuesday 24th December: This is the

last day for Same Day Deliveries

for 2024. Same Day service resumes on

Monday 6th Jan 2025.

 

 

SAVER, PREMIUM & STANDARD

SERVICES

 

These services remain available

throughout the Christmas & New Year

period, although we suggest allowing an

additional 1-2 days to usual transit times

due to changes with linehauls and

reduced staffing levels across

networks.

 

 

CUSTOMER SERVICE

 

Our team are available usual business

hours (9am-5pm) throughout the

Christmas and New Year period, closed

on public holidays only.

We recommend checking if businesses

are closed or receivers are away prior

to sending, to help reduce redelivery

fees or freight being left unattended at

receiver addresses for extended periods.

Please contact us if you have any

enquiries via the details on

our Contact page.

 

We wish you a happy and safe

Christmas and New Year!

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