Frequently Asked Questions

Topics

If your question is not listed in our FAQ, please contact us or call our office on 1300 100 199 between 9am and 5.30pm, Monday to Friday. 

Carrier Specific FAQs

Can you redeliver to my address?
Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery here and state in the special instructions where you would like the item left.

Can you redirect the parcel to another address?
We would need to obtain authorisation from Go Logistics. Please contact our office on 1300 100 199 with the new address and we will advise you as soon as possible.

Can you redeliver to my address?

Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery here and state in the special instructions where you would like the item left.

Can you redirect the parcel to another address?
We are not authorised to change the deliveryaddress. You may contact DHL Supply Chain on 1300 725 468 to see if this can bearranged for your consignment.

Can you redeliver to my address?

We are not authorised to redeliver this freightwithout approval from the sender. You may arrange a redelivery here anda team member will contact you when the redelivery has been approved.

Can you leave the parcel if the address is unattended?
We are not authorised to leave the item withoutapproval from the sender. Please arrange a redelivery here and state inthe special instructions where you would like the item left, and a team member will contact you whenthe the authority to leave has been approved. 

Can you redirect the parcel to another address?
We are not authorised to change the deliveryaddress. You may contact Regional Road Express on 4960 1055 to see if this canbe arranged for your consignment.

Can you redeliver to my address?

Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?
We are not authorised to leave the item withoutapproval from the sender. Please arrange a redelivery here and state inthe special instructions where you would like the item left, and a team member will contact you whenthe the authority to leave has been approved.

Can you redirect the parcel to another address?
We are not authorised to change the deliveryaddress. You may contact Vellex on 8787 3300 to see if this can be arranged foryour consignment.

Can you redeliver to my address?
Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery here and state in the special instructions where you would like the item left.

Can you redirect the parcel to another address?
We are not authorised to change the deliveryaddress. You may contact Tamex on 8883 6600 to see if this can be arranged foryour consignment.

Can you redeliver to my address?

Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?

Most of the time we are able to leave the package if the address is unattended, however some packages have a signature required on them. If you’d like your item left, please arrange a redelivery here and state in the special instructions where to leave the item. If your package does have a signature required, one of our team members will contact you and let you know your available options. 

Can you redirect the parcel to another address?

It depends on the distancebetween the original address and the redirection address. Please contact one ofour team members on 1300 100 199 to find out if your item can be redirectedthrough First Choice Couriers.  

Can you redeliver to my address?

Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?

We are not authorised to leave the item withoutapproval from the sender. Please arrange a redelivery here and state inthe special instructions where you would like the item left, and a team member will contact you whenthe the authority to leave has been approved.

Can you redirect the parcel to another address?

We are not authorised to change the delivery address. You may contact Freight Specialists on 9756 3455 to see if this can be arranged for your consignment.

Can you redeliver to my address?

Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?
Most of the time we are able to leave the package if the address is unattended, however some packages have a signature required on them. If you’d like your item left, please arrange a redelivery here and state in the special instructions where to leave the item. If your package does have a signature required, one of our team members will contact you and let you know your available options.

Can you redirect the parcel to another address?
We are not authorised to redirect this freight. You may contact Couriers Please on 1300 361 000 to see if this can be arranged for your consignment.

Can you redeliver to my address?

Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?
We must obtain a signature on all consignmentsunless otherwise noted on the label, and are not authorised to alter thisrequirement. You may contact Startrack on 13 23 45 to see if this can bearranged for your consignment.

Can you redirect the parcel to another address?
We are not authorised to change the deliveryaddress. You may contact Startrack on 13 23 45 to see if this can be arranged foryour consignment.

Can you take the item to my local post office?

Yes, as the carrier is Startrack we are able to redeliver the item to your local post office.

Can you redeliver to my address?

Yes, we can arrange a second delivery. If you would like to arrange a redelivery, please click here.

Can you leave the parcel if the address is unattended?
Yes, please arrange a redelivery here and state in the special instructions where you would like the item left.

Can you redirect the parcel to another address?
We are not authorised to change the delivery address. You may contact Border Express on 9732 7300 to see if this can be arranged for your consignment.

General FAQs

Wollongong office: Monday to Friday, 9.00am to 5.30pm.

Southern Highlands office: Monday to Friday, 9.00am to 4.30pm.

Nowra office: Monday to Friday, 7.00am to 9.00am.

Batemans Bay office: Monday to Friday, 7.00am to 3.00pm

Five business days. After this time, the parcel will be returned to the sender unless we have been notified otherwise.

All parcels remain with the driver for the duration of the day while they continue their delivery run. Check the card you have recieved to see when you will be able to collect your freight. If the driver has ticked ‘Next Business Day’ on the card, it means the driver will not be back at our office before we close. If the item is urgent, you can call our office on 1300 100 199 to check if the driver has returned earlier than anticipated.

In most cases, yes. For security reasons, some items through DHL Express and Startrack airlock consignments must be signed by the person receiving the item. If you have received a blue Startrack card, you can track the consignment here. and check if the service level is ‘airlock’. If you’re unsure, please contact our office on 1300 100 199 with your consignment number to confirm.

Our drivers have set runs each day, mostly one way, and as a rule we do not ask them to go back because they need to continue with their deliveries in other areas. If you require a redelivery please see arrange this here

Of the carriers we deliver for, the only parcels that can be accepted by the post office are Startrack items.

Unfortunately, our drivers cannot call receivers before attempting delivery. We deliver high volumes of freight every day and it is not possible to call everyone. Some senders may send you an update via text or email to notify you that your parcel is on its way.

Our drivers deliver anywhere from 7am to 5pm weekdays, we cannot guarantee what time the driver will be in your area as there are several things that can impact a driver’s run on any given day.

If you are expecting a delivery you can call us on 1300 100 199 and often we are able to let you know how many jobs the driver has in his run before yours.

If you have received a card, we can provide a rough indication of the time the driver is usually in your area by allowing an hour either side of the time written on your card, but please keep in mind that this timeframe is not guaranteed and the delivery may be made any time during the day.

It is not our policy to give out our driver’s contact numbers or location for the safety of our drivers and security of the freight.

If there is no authority to leave on the item, the driver will leave an Attempted Delivery Advice card at the receiver’s address, which will be provide collection and redelivery options. The freight will then be returned to the local depot upon the driver having completed their run.

Shipping FAQs

This is dependent on the type of dangerous good and the location that the freight will be shipped to. A 25% surcharge occurs on all dangerous goods and correct paperwork must be supplied. If you require this service, please contact our team on 1300 100 199. 

Unfortunately, we don’t provide packaging for items. 

This depends on your account type. We now offer insurance as an additional service on freight shipped on credit and prepaid accounts. For casual bookings we are unable to offer this additional service, however if you would like to send a one-off item and require insurance on your freight, you may arrange this with an insurance provider of your choice.