Missed your delivery?

If you've missed your delivery, you should have received a card from us. Here's what you can do next:
1. Collect Your Item: Visit your nearest depot to pick up your goods at your convenience.
2. Schedule a Redelivery: If you'll be home, we can arrange a redelivery for you.

Redelivery

Employee scanning a package in a shipping office in Wollongong
Female courier in van checking her scanning device

Depot Collection

Wollongong

Monday to Friday -
9:00am to 5:00pm

Southern Highlands

Monday to Friday -
9:00am to 5:00pm

Nowra

Monday to Friday -
9:00am to 3:00pm

Batemans Bay

Monday to Friday -
7:00am to 1:00pm

Bega

Monday to Friday -
8:00am to 4:00pm

Have A Question?

Our customer service team are available from Monday to Friday, between 9:00am and 5:00pm. We are contactable by phone, email, or you can send us a message!

CHRISTMAS TRADING HOURS & SERVICE INFORMATION 2025

We are open as usual except for Public Holidays.

Please note, some services have adjusted schedules.

Please click here for more information on Christmas trading and service updates.

Merry Christmas and Happy New Year!